Returns & Refunds Policy
At Pinocchio's Pantry, we want you to be completely satisfied with your gourmet selections; however, due to the perishable nature of our products, we only accept returns on non-perishable items or damaged goods within 14 days of delivery.
Contact Support
Email our customer service team with your order number and photos of any damaged or incorrect items to initiate your request.
Review Approval
Our team will review your claim within 48 hours to ensure it meets our quality safety standards for a return or replacement.
Secure Packaging
If approved, place the unopened, non-perishable items back in their original packaging to ensure they are protected during transit.
Receive Refund
Once we receive and inspect the returned goods, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing